We thank you for shopping with C'est Sera and Kelly Wollf.

C'est Sera Inc. offers an exchange or gift card/credit for merchandise that is up to 20% off if the item is returned in it's original condition (unworn, unwashed and with all tags still attached).  You must request an exchange or credit within 7 days of receipt of delivery.  Return shipping cost and any duties and/or customs are the responsibility of the customer.

Sale items of 21% or more off the regular price are a FINAL SALE so please choose carefully. 

All Accessories, Lingerie, Formal Wear, Swim wear and Head Gear are a FINAL SALE regard of price status. 

For all exchanges you must notify us prior to shipping your return to us.  To do so, email us at thepack@kellywollf.com requesting a credit or an exchanging with order number and specific items requesting to be exchanged within 7 days from the date the package was delivered.  If you would like to swap your items for a different size or item please email or call us with those details. 

We will issue a Return Authorization (RA#) once your exchange is authorized by us.  We cannot accept any shipments without an RA#.   

Items coming back must be received in new, unworn, and unwashed condition and with all tags attached. Pack all garments securely and write the RA# on the outside of the package. We recommend that returns be shipped via traceable mail with a tracking number. We cannot be responsible for lost or misdirected returns. 

Please note that all accessories, lingerie, formal wear, swimwear and sale items are a final sale no matter their price status.

Once we receive your package, your exchange will be processed and approved your exchange will be in a form of an online credit that does not expire unless you have arranged a merchandise exchange prior.  All  items are subject to inspection and C'est Sera Inc. reserves the right to deny credit of merchandise for those items that are not in new and re-salable condition.  

We want you to be happy with your purchase from us!  For any questions or concerns regarding the return/exchange process, please email or call us.  

We can be reached at :  780-434-7435  or thepack@kellywollf.com

Thank you for supporting our small business!